QA Testing Services for SaaS Startups: How Vervali Works
How Vervali tests a SaaS startup's product: what to test first, when to outsource, manual or automation, the monthly cost at published rates, and how the free pilot…
Cloud and SaaS Application
Support After Go-Live
Incident, version and user support for live cloud and SaaS apps, 9am to 1pm Eastern, with delivery from India. A named team owns your tickets, escalations and releases on AWS or Azure, so your engineers get back to building the product. The tiers, the window and the quote are agreed before support starts.
150+ clients
450+ projects
275+ engineers
15+ years
ISO/IEC 17025:2017Accredited testing laboratory
CMMI Maturity Level 3The process is written down and repeats
ISO 9001:2015Quality management
ISO/IEC 27001Information security
Incidents, Users and Releases
Support for the live product, so outages get owned and fixed instead of piling up in a queue.
Incident Response
A named owner triages, fixes or escalates each incident, with a clear path when something is down.
Tiered User Support
L1, L2 and L3 support for your customers and internal users, using the tiers you choose.
Releases and Versions
Releases land on a live SaaS product with compatibility checks and a tested rollback plan.
Application Monitoring
Errors, slow paths and tenant issues caught early in CloudWatch, Azure Monitor or your own tools.
When the app breaks at peak hours, your customers should not be the first to notice.
Book a Discovery CallSupport Models That Fit Your Team
Hand over as much of the support desk as you need, and keep the rest in house.
Dedicated Support
A full team runs every tier for your product, with one owner accountable for the service.
Co-Managed Support
We work alongside your engineers, taking agreed tiers, products or hours off their plate.
Single-Tier Support
Hand over only L1 or L2, while your team keeps the deeper fixes and product decisions.
What You Get From Day One
Clear ownership and a written process, so every issue has someone accountable for it.
Named Owner
One accountable lead, a written escalation path and the response times agreed in the contract.
Runbooks and Notes
Runbooks, known issues and release notes kept current in Jira, ServiceNow or your own tools.
Monthly Reporting
Ticket trends, repeat issues and fixes reported monthly, so root causes get removed, not patched.
Case Studies
Live platforms that stayed up through growth, change and attack.
Diagnostics chain · Back-end platform
A diagnostics chain needed its back end to keep pace with growing patient volume. Vervali rebuilt the platform and its integrations so the estate could carry 50% more traffic without slowing the services patients and labs depend on.
50% more trafficCybersecurity SaaS
DDoS simulation on a live SaaS product, showing how the estate fails under attack and what it takes to absorb it without an outage.
Private-Sector Banks
Two leading private-sector banks gained 60% faster loan processing and 50% less agent onboarding time on platforms that had to stay up through every change.
Payments Platform
Infrastructure assessment across the exposed surface of a digital recharge and payments platform, with fixes retested after remediation.
How Support Starts
Basic onboarding takes 5 to 7 days and fuller coverage 2 to 3 weeks, 9am to 1pm Eastern with delivery from India.
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01
Review One Environment
We look at one live environment, its tickets and its tooling, free of charge.
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02
Agree the Scope
Tiers, hours, response times and escalation paths are written into the quote.
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03
Knowledge Transfer
Runbooks, access and known issues move across before we take the first ticket.
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04
Support and Report
We run the desk, fix repeat issues and report trends to you every month.
Frequently Asked Questions
Our support covers incident response, L1 to L3 user support, release and version management, and application monitoring for live cloud and SaaS products on AWS or Azure. A named owner runs the desk, follows a written escalation path and reports trends monthly. You choose the tiers and products in scope, and everything is written into the support agreement before we start.
No. Our support desk runs 9am to 1pm Eastern, with delivery from India, which covers the hours when most customer issues reach a product team. Any cover outside that window is agreed and written into the support agreement before we start, so you know exactly who responds, how quickly and through which channel, rather than relying on a promise nobody can staff.
Yes. Many teams hand us L1 or L2 and keep L3 fixes and product decisions in house. We can also run co-managed support alongside your engineers, or take every tier as a dedicated team. The split, the handoff rules between tiers and the response times are agreed up front, so customers never fall into a gap between two teams.
Every incident is logged, prioritised and owned in the tracker you already use, such as Jira or ServiceNow. Severity levels, response times and the escalation path to your engineers are written down before support starts. A named owner follows each critical incident through to a fix, and repeat issues are traced to the root cause and reported monthly so they stop coming back.
Yes. We support multi-tenant SaaS products and cloud-native apps on AWS and Azure, including containerised services. Support covers tenant isolation issues, releases that must not disrupt other customers, and monitoring that shows which tenants are affected when something fails. During onboarding we map your architecture and tenancy model, so the team understands how the product behaves before taking tickets.
Basic onboarding usually takes 5 to 7 days, and fuller coverage across more tiers or products takes 2 to 3 weeks. We start with a free review of one environment, then agree the scope and move runbooks, access and known issues across. The first tickets are taken once the team has shadowed your current process and the escalation path is confirmed.
We work in the tools already on your estate, such as CloudWatch, Azure Monitor, Jira and ServiceNow, rather than forcing a new stack. Practices include written runbooks, severity-based escalation, tested rollback plans for every release and monthly root-cause reviews. Delivery runs under ISO/IEC 27001 controls, so access to your production systems is managed and logged.
Most engagements run at $25 to $49 an hour, and ongoing support is usually billed as a monthly retainer. The total depends on the tiers in scope, the number of products, ticket volume and any cover outside 9am to 1pm Eastern. After a free environment review, the written quote names every cost, including tool licences, before support starts.
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