How Vervali Load Tests Shopify Stores Before Black Friday
How Vervali load tests Shopify and Shopify Plus stores before Black Friday: the Shopify rules, what gets tested, when to start and what it costs.
Chatbot Development,
Built and Tested
Vervali builds support, commerce and workflow chatbots, with evaluation, escalation and hallucination testing so they stay accurate in production. Each bot hands the hard cases to a named person, connects to your CRM and ERP where needed, and is evaluated on stored cases from your own traffic before it talks to a customer.
150+ clients
450+ projects
275+ engineers
15+ years
ISO/IEC 17025:2017Accredited testing laboratory
CMMI Maturity Level 3The process is written down and repeats
ISO 9001:2015Quality management
ISO/IEC 27001Information security
Support, Commerce and Workflow Bots, Tested Before They Talk to a Customer
Three kinds of chatbot we build, each evaluated before launch.
Support That Knows When to Escalate
FAQs, troubleshooting and the ticket a person still has to own. A fluent wrong answer is still a fail, so evaluation sits in the design.
Commerce on the Path That Takes Money
Product discovery, cart help, order status and the payment step the bot must not invent. A demo that never places an order is not a commerce pass.
Internal Workflows
HR, IT and operations requests the bot can close, and the ones it must hand to a named owner. CRM and ERP links are quoted when in scope.
Evaluation and Hallucination Testing
Stored cases from your own traffic, with checks on hallucination and grounding, so answers stay accurate once the bot is live.
Escalation a Person Owns
The hand-off to a human agent, with the conversation attached, so the customer never has to repeat themselves.
The Bot in Your Channel
Website, app, messaging or CRM, with the languages named in the quote, including regional languages when they are in scope.
Need a bot that is evaluated, not one that invents answers?
Free Bot ReviewChallenges Chatbots Can Fix
The support and operations problems these builds are aimed at.
Stretched Support Teams
A bot handles the routine questions and can answer outside our team hours when that is in the quote, leaving people the hard cases.
Long Response Times
Instant answers on the common questions cut waiting, while anything uncertain goes to a person rather than a guess.
Impersonal Engagement
Contextual help drawn from past interactions and preferences, so the reply fits the customer instead of a script.
Operational Inefficiency
HR questions, employee requests and routine IT issues closed by the bot, with a named owner for anything it cannot.
Built for Your Industry
The same evaluate-before-launch approach, applied to the conversations each sector actually has.
Retail and eCommerce
Product discovery, order status and returns, tested so the bot never invents a price or a delivery date. See retail.
Fintech and Banking
Account and payment questions answered from live data, with strict escalation for anything that moves money. See fintech and banking.
Healthcare and Life Sciences
Appointment and report questions, with a hard line against giving clinical advice and PHI handled carefully. See healthcare.
Insurance Tech
Policy and claim status questions answered from the record, with the decision trail a compliance review needs. See insurance tech.
HR Tech and Payroll
HR and payroll requests closed by the bot, with exceptions routed to a named person for a decision. See HR tech.
Logistics and Fleet
Shipment status and delivery questions answered from live data, with delays escalated instead of guessed. See logistics.
Aviation and Travel
Booking changes and check-in questions, checked under peak load so the bot holds when many travellers ask at once. See aviation and travel.
Real Estate and PropTech
Enquiries and viewing bookings captured and handed to the right agent, with the lead details intact. See real estate.
Evaluation, Escalation and the Neighbouring Packs
Chatbots touch other services. These are the pages that carry the method.
AI Customer Support Automation
Support-agent depth beyond a single bot, including queues, routing and agent hand-off. See AI customer support automation.
AI Powered Solutions
Document processing, forecasting and decision-support builds, validated from day one. See AI powered business solutions.
AI and ML Testing
LLM output, grounding and refusal tested as a pack on stored cases from your traffic. See AI and machine learning testing.
API Development
The APIs the bot calls, built and tested so the answers it reads are correct. See API development.
Know the channel and the answers the bot must not invent? A QA lead can scope it.
Book a CallProof From Delivery, Conversations That Had to Be Right
Three Vervali engagements showing products that talk to a customer or an operator. They were not chatbot-only jobs.
Consumer portal · support load
A consumer portal where support volume was the constraint. After the work: 80% fewer support calls. A bot on a path like that still needs evaluation, or it invents an answer and the calls come back.
80% fewer support callsAI calling engine · lead qualification
An AI calling engine, built and validated by Vervali. After: 35% more qualified leads and a 28% shorter sales cycle. The checks were whether the engine actually qualified the lead.
35% more qualified leads 28% shorter sales cycleUAE · SME finance platform
Automation on repeatable finance journeys, including the answers those journeys give a user. After: 40% less testing time, and 98% user satisfaction. Exploratory work stayed with a person.
40% less testing time 98% user satisfactionHow an Engagement Starts
From one bot to a conversation you can defend.
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01
Share the Channel
Tell us the channel, the CRM, and the answers the bot must not invent, with access under NDA.
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02
Get the Bot and the Eval Pack
We agree the intents, the escalation rules and the stored cases the bot is evaluated against.
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03
Start With a Bot Review
A free review of one bot is the first look. Most engagements land at $25 to $49 an hour blended, and a bot build is quoted separately from a test-only pack.
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04
Launch and Keep It Honest
The bot ships with evaluation passing and is re-evaluated when a prompt or model version moves, 9am to 1pm Eastern with delivery from India.
Frequently Asked Questions
Everything from simple FAQs to troubleshooting, order status and routine internal requests. Anything the bot is unsure about, or that needs a decision, is escalated to a person with the conversation attached. We test the escalation as carefully as the answers, because a fluent wrong answer is still a fail.
Yes, including CRM and ERP systems, through APIs on the systems you name. The integration is tested as carefully as the conversation, because a bot that reads the wrong field gives a wrong answer. The APIs are covered on API development.
Through encrypted channels and secure APIs, with access rules for what the bot may read and say. We test those controls and do not issue a security certificate. Attack work on the bot and its APIs is scoped separately on security testing.
Yes. A bot can use past interactions and stated preferences to give contextual help rather than a script. We check that personalisation does not leak one customer's data to another, and that the bot never invents a detail it does not have. A free bot review shows where it would help most.
Yes, with the languages named in the quote, including regional languages when they are in scope. Each language is evaluated on its own stored cases, because accuracy in one language does not carry over to another. A free bot review is the first look at which languages matter.
We build an evaluation set from your own traffic and check hallucination, grounding, escalation and regression whenever a prompt or model version changes. Retrieval is tested separately from generation. The standalone pack is on AI and machine learning testing. A free bot review is the first look.
Retail, banking, healthcare, insurance, HR, logistics, travel and real estate all have repetitive conversations that suit a bot. The build is similar, and the evaluation changes with the sector, for example a hard line on clinical advice. See our industries.
Most engagements land at $25 to $49 an hour blended. Work is scoped to the channel, the CRM and the checks you need, then quoted before we start. A bot build is quoted separately from a test-only pack, and a free review of one bot shows the surface first.
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